You can contact a Castlight Care Guide if you need confidential, personalized support, like finding a doctor, understanding your benefits, and negotiating out-of-pocket expenses. You can access Care Guides through the Chat feature in the Castlight Mobile app or by calling 1-866-960-0874, Monday – Friday, 8 AM – 9 PM EST.
Whether you’re considering surgery or dealing with a chronic condition, use 2nd.MD to connect with a board-certified doctor for an expert second opinion via phone or video within 3 to 5 days.
Call 2nd.MD when you:
- Are looking for a second opinion related to anything from a straightforward surgical procedure to a chronic condition or a serious illness
- Are questioning a diagnosis and/or treatment plan
- Have questions about a medical condition, test results or a personal health issue
- Need help managing your symptoms
If you are enrolled in an Arkema medical plan, you and your enrolled dependents are eligible to use this program for free. To find out more, call 2nd.MD at 1-866-410-8649 or visit www.2nd.md/aetna.
If you visit the ER, receive a new diagnosis, or manage a condition like diabetes, high blood pressure or chronic migraines, Aetna One Choice may reach out to you to help you connect with personalized support.
The program is available at no cost to you and your dependents enrolled in an Arkema medical plan and offers:
- One-on-One Nurse Support: Get personal advice and quick answers from a dedicated Aetna nurse who will encourage you to stay on track with your treatment.
- Online Health Management Support: Take a self-guided approach to care with health decision support tools, digital coaching programs and 24/7 on-call nurse support.
Visit www.aetna.com to verify your contact information so Aetna can reach you, or call 1-800-238-3488 to register for Aetna One Choice whenever you need it.
The Informed Health Line allows Arkema medical plan participants to call registered nurses, 24 hours a day, seven days a week. A registered nurse will assess, refer and transfer you to or from other Aetna medical programs. Call the Informed Health Line at 1-800-556-1555.
Nurses can also provide information and support for informed decision-making using the Healthwise Knowledgebase, which offers information on 1,900 health topics, 600 medical tests and procedures, 500 support groups and 3,000 medications.